FAQ
Where is ToteAura located?
ToteAura operates from the United States.
Business Address:
478 Maple Street, Brooklyn, NY 11225, USA
Do you offer free shipping?
Yes. We provide free standard shipping on all orders shipped within the United States.
How long does it take to process an order?
Orders are typically processed within 0–2 business days after payment has been successfully received.
Business days are Monday through Friday and do not include weekends or public holidays.
When will my order arrive?
After processing, most orders are delivered within 7–9 business days.
Estimated Delivery Timeline:
Processing Time: 0–2 Business Days
Shipping Time: 7–9 Business Days
Estimated Total Delivery Time: 7–11 Business Days
Please note that delivery times are estimates and may vary due to carrier operations, weather conditions, holidays, or other circumstances beyond our control.
Will I receive an order confirmation email?
Yes. Once your order has been placed successfully, you will receive an order confirmation email containing your order details.
If you do not receive the email, please check your spam or junk folder before contacting our support team.
Can I track my order?
Yes. Once your order has been shipped, tracking information will be sent to the email address provided during checkout.
Tracking updates may take approximately 24–48 hours to become available after the carrier receives the package.
What is your return policy?
We accept eligible returns within 30 days of delivery.
To qualify for a return, items should be unused, in their original condition, and returned according to our Return & Refund Policy.
For complete information, please review our Return And Refund Policy page.
How do I request a return?
To start a return request, please contact us by email and include your order number along with a brief explanation of the reason for the return.
Email: support@ToteAura.Store
Our support team will provide further instructions if the return request meets the requirements of our policy.
Are all products eligible for return?
Not always. Certain items may be excluded from returns due to clearance status, final sale conditions, hygiene considerations, or other product-specific restrictions.
Any applicable return limitations will be clearly stated on the relevant product page whenever necessary.
What should I do if my order arrives damaged or incorrect?
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery.
Providing your order number and photos of the item can help us review the issue and determine an appropriate solution.
Can I change or cancel my order?
If you need to modify or cancel an order, please contact us promptly after placing it.
While we will try to assist whenever possible, changes may not be available once an order has entered processing or has already been shipped.
How can I contact customer support?
If you have questions about products, orders, shipping, returns, or general inquiries, our support team is available to assist.
ToteAura
Email: support@ToteAura.Store
Phone: +1 (929) 418-5572
Address: 478 Maple Street, Brooklyn, NY 11225, USA
We aim to respond to customer inquiries as promptly as possible during normal business operations.