Refund policy

At ToteAura, we want customers to feel comfortable shopping with us. If a purchase does not meet your expectations, you may request a return in accordance with the policy outlined below.

Return Period

We accept eligible return requests within 30 days of the delivery date.

To qualify for a return, the item must:

Be unused and in its original condition
Include any original tags when applicable
Be returned with the original packaging whenever possible
Show no signs of wear, alteration, or misuse

Items that do not meet these conditions may not be eligible for a refund.

How to Start a Return

If you would like to return an item, please contact our customer support team before sending anything back.

Email: support@ToteAura.Store

To help us process your request, please include:

Your order number
The item(s) you wish to return
A brief explanation of the reason for the return

After reviewing your request, we will provide instructions on how to proceed.

Returns sent without prior authorization may experience delays in processing.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from the product ordered, contact us as soon as possible. Including photos of the item and packaging can help us review the situation more efficiently.

Once the issue has been reviewed, we will determine an appropriate resolution based on the circumstances.

Exchanges

Exchange requests may be considered for items that arrive damaged, defective, or incorrect.

If you would like to request an exchange, please contact our support team with your order details and any relevant photos. Availability of replacement items may vary.

Restocking Fees

ToteAura does not charge restocking fees for approved returns.

Refund Processing

After the returned item is received and inspected, we will notify you of the outcome of your return request.

If the refund is approved:

The refund will be issued to the original payment method used for the purchase.
Most refunds are processed within 7 business days after approval.
Depending on your bank or payment provider, additional time may be required before the funds appear in your account.
Promotional Discounts

Discount codes and promotional offers must be applied during checkout.

Unfortunately, discounts that were not applied at the time of purchase generally cannot be added to completed orders after payment has been processed.

Contact Us

If you have questions about returns, refunds, exchanges, or an existing order, please contact us:

ToteAura

Website: ToteAura.store

Email: support@ToteAura.Store

Phone: +1 (929) 418-5572

Address: 478 Maple Street, Brooklyn, NY 11225, USA

We are available to assist with return-related inquiries and general customer support.