Refund policy
1. Refund and Return Policy
Returns
At ToteAura, we want you to be completely satisfied with your purchase. We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
To be eligible for a return:
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The item must be in the same condition that you received it: unworn, unwashed, and unused.
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The item must be in its original packaging with all tags attached.
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You will need to provide the receipt or proof of purchase.
Non-Returnable Items
Certain types of items cannot be returned, including custom products, personalized items, sale or clearance items, and gift cards.
How to Start a Return
To initiate a return, contact us at toteaura0@gmail.com. If your return is accepted, we will provide instructions on where and how to send your package.
Return Address:
ToteAura
182 High Street North, Lytchett Matravers, London, E6 2JA, United Kingdom
Note: Return shipping costs are the responsibility of the customer, unless the item received was damaged, defective, or incorrect.
Damages and Issues
Please inspect your order upon reception and contact us immediately (within 48 hours) at toteaura0@gmail.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed automatically to your original payment method within 5 to 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.